Description
All aspects of computer mediated communications, from e-mail to videoconferencing and groupware, are linked in this work. It emphasizes practical applications and benefits such as office communications, multimedia telecommuting, distributed multimedia call centres, shopping and transport, and gives a complete overview of CMC solutions: how to implement them, global standards, and the available tools.
Table Of Contents
What is Computer-Mediated Communication? Group Working. Computer Telephone Integration. Media Processing. Multimedia Networks and Services. The PC Platform. Computer-Mediated Communication System Implementation. Computer-Mediated Communication Applications. A Computer-Mediated Future. Acronyms and Abbreviations. Glossary.
Author
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Rob Walters
Rob Walters is a well-known international expert in the voice and CTI arena who specializes in bringing together the worlds of computing, telephony, and multimedia. He is the Managing Director of Satin Information Services in Oxford, United Kingdom, and editor of the CTI Informer, an industry-related newsletter. He holds an MSc in telecommunications from Essex University. Mr. Walters is the author of five books, including Computer Mediated Communications: Multimedia Applications published by Artech House.