This unique resource gives you a thorough, up-to-date understanding of knowledge management (KM) and details the techniques you need to identify, manage, control the flow, store, and share access to information. Utilizing real-world case studies and in-depth discussions, the book helps you develop a strategy for implementing programs to take advantage of the power of knowledge, create systems to make knowledge readily available throughout your organization, and prepare directory systems that provide a source for locating and interacting with knowledge workers and automating the sharing of knowledge. From leveraging intangible knowledge assets, enterprise data warehousing, and data quality - to the three-level model for managing knowledge, the network economy, and groupware tools, the authors cover critical KM topics and show you how knowledge management is a key strategic tool that helps you gain a competitive advantage. Moreover, you learn how to formulate an effective knowledge management policy that addresses technological, organizational and process elements.
Table Of Contents
A Practical Framework: Understanding Knowledge Management. Document Imaging and Management: Taming the Paper Tiger. Groupware: Messaging and Cooperation. Developing Effective Knowledge with Both Qualitative and Quantitive Research. Systems Architecture: The Preparation for Knowledge Management. The Storage and Access of Distributed Knowledge. An Integrated Development Model for Knowledge Management. The Role of Directories in Knowledge Management. The Internet as a Mechanism to Enhance Content and Extend Access to Corporate Data Resources. The Power of Managing Knowledge in a Worldwide Enterprise. Knowledge Management for Competitive Advantage: Mining Diverse Sources for Marketing Intelligence. Building Knowledge Communities with Webs of Connections;
Richard F. Bellaver
Richard F. Bellaver is an associate director at the Center for Information and Communication Science, Ball State University. He holds a B.S. in industrial economics from Purdue University and an M.B.A. from Michigan State University.
John M. Lusa
John M. Lusa is a visiting associate professor at the Center for Information and Communication Science, Ball State University and managing director and principal at International Communications. He holds a B.S.J. from Ohio University and an M.B.A. from the University of Dayton.