Description
See how you can develop your telecommunications department to its fullest potential, and benefit your staff and the corporation in the process, with the help of this all-inclusive new book. Here you see clearly how a well-structured telecommunications department can stimulate revenue and help maintain a healthy business infrastructure. Not a rigid set of rules, but rather a flexible body of knowledge you can apply to your own department, this resource shows you how to build a department that can contribute significantly to your company's success in the 21st century. The book's complete overview of the fundamental technologies brings you up to speed on what's happening in this fast-paced industry today. The in-depth look at departmental structure helps you determine why it is important to develop various departmental positions and shows you how to make the best use of your most valuable resource: the people in your department. Chapters on budgeting, project management, maintaining the corporate infrastructure, developing a corporate strategic telecommunications policy, human resources, and educational issues let you round out your role as a department manager. Included are practical guidelines for...Structuring your department to improve staff development and opportunities; Planning and managing telecommunications projects properly; Structuring your department to ensure job diversity, job satisfaction, and opportunity for promotion. In short, this rich source of information offers you all the hands-on help you need to design, operate, and manage an effective telecommunications department.
Table Of Contents
The Telecommunications Department and The Business World. Basic Technological Overview: Products and Services. Departmental Structure. The Telecommunications Department and the Corporation. Budgeting. Project Management. Maintaining the Corporate Telecommunications Infrastructure. Setting Policies and Strategic Direction. Human Resources Issues. Staff Training and Education. Glossary. List of Acronyms and Abbreviations.
Author
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Robert A. Gable
Robert A. Gable is Senior Product Manager of Voice Services for Adelphia Business Solutions. He has also served as Senior Consultant for Ernst & Whinney (now Ernst & Young).