ISO 9001 is known throughout the world as the gold standard for quality management and process improvement, but quality assurance professionals have also discovered the power of CMMI - the latest process improvement model from the Software Engineering Institute. This practical book explores how organizations can use these two frameworks in tandem to improve process quality by quantum leaps. More importantly, it shows how you can streamline your organization's process improvement program by capitalizing on the similarities both frameworks share while minimizing their differences. Save your organization's resources and vastly improve quality as you move your organization towards both ISO 9001:2000 and CMMI compliance certification. If your organization implemented older versions of the ISO and CMM models, you can follow the migration path this book lays out in detail for upgrading to the latest versions of CMMI and ISO 9001 2000.
Foreword. ; Introduction - The Role of Frameworks in Developing Process Improvement Strategies. The Purpose of the Book and the Audience for the Book. What to Expect in this Book.; Process Improvement - Why Worry About Process Improvement? Why is Process Improvement So Difficult? Typical Process Improvement Approaches.; FrameworkIntroduction - Relationships between Frameworks and Process Improvement Approaches. ISO 9001:1994. CMM for Software. ISO TR 15504. EIA/IS-731. FAA iCMM.; Revised Frameworks: ISO 9001:2000 and CMMI - ISO 9001:2000. CMMI.; ISO:2000 and CMMI Synergy - Commonalities. Differences. Strengths. Weaknesses. Synergy. Summary of ISO Requirements not Covered by CMMI.; Transitioning from Legacy Standards - Major Differences between the CMM and CMMI. Differences between ISO 9001:1994 and ISO 9001:2000. Transitioning from the CMM and CMMI. Transitioning from ISO 9001:1994 to ISO 9001:2000. ; Approaches Using ISO-CMMI Synergy - Process Improvement. First Phase: Initiating. Second Phase: Diagnosing. Third Phase: Establishing. Fourth Phase: Acting. Fifth Phase: Learning.; Appraisal/Registration - SCAMPI. ISO 9001:2000 Registration Process. TickIT. Using SCAMPI to Prepare for ISO 9001:2000 Registration. ; Document Mapping - Mapping: ISO 9001:2000 to CMMI. Inverse Mapping: CMMI to ISO 9001:2000.;
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Boris Mutafelija
Boris Mutafelija is a manager for BearingPoint in McLean VA. He is authorized by the SEI as a CBA IPI Lead Assessor and SCAMPI Lead Appraiser. His process improvement interests include process frameworks, enterprise aspects of process engineering and improvement, measurements, statistical process control and the use of standards in developing effective and efficient process improvement approaches.
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Harvey Stromberg
Harvey Stromberg is a manager with Hughes Network Systems, Germantown MD. He is recognized by the American Society for Quality (ASQ) as a Certified Software Quality Engineer (CSQE). His process improvement interests are in the use of quality assurance, measurements, and statistical techniques for process and project management.